Who we are
Our website address is: https://factorystorehk.com.
Welcome to [factorystorehk.com]. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website factorystorehk.com or make a purchase from us.
By using our Site, you consent to the practices described in this policy.
- Information We Collect
We collect information that you provide directly to us and information about your use of the Site automatically.
a) Information You Provide to Us:
- Personal Identifiers: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
- Payment Information: We use third-party payment processors (e.g., Stripe, PayPal). We do not store your credit card details on our servers. All payment information is directed to our processors and governed by their privacy policies.
- Account Information: If you create an account, we collect your username and password.
- Communications: If you contact us for customer support or via a contact form, we collect the contents of that communication.
b) Information Collected Automatically:
- Device and Usage Information: We use cookies and similar technologies to collect data about your device and how you interact with our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Order History: We keep a record of the products you have purchased.
- How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending you order confirmations and shipping notifications.
- To communicate with you about products, services, promotions, and events.
- To provide customer support and respond to your inquiries.
- To improve and optimize our Site, including analyzing how customers use the Site.
- To detect and prevent fraud and abuse.
- To comply with legal obligations.
- Sharing Your Information
We share your information with third parties only to help us use it for the purposes described above:
- Service Providers: We share your information with companies that provide services on our behalf, such as payment processing, order fulfillment, shipping (e.g., USPS, FedEx, DHL), email marketing (e.g., Klaviyo, Mailchimp), and analytics (e.g., Google Analytics).
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
We do not sell or rent your personal information to third-party advertisers for their marketing purposes.
- Cookies and Tracking Technologies
We use Cookies to enhance your experience on our Site. Cookies are small data files stored on your device. We use them to:
- Remember items in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Compile aggregate data about site traffic and interactions.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.
- Your Rights and Choices
